Frontier continues to violate the new California Privacy law by providing, (selling) your IP address to their customers, without your express permission, which is a clear violation of the law. Because they are bankrupt, (Chapter 11 Bankruptcy) I guess they feel that they can sell your internet information, (IP address) to prospects so that they can continue to try and make money during their Bankruptcy. Reply
Frontier is garbage. They are sued in so many states because of bad service. They use useless technical subcontractors without skills or capabilities to frustrate customers seeking remedy. CEO bonuses and bankruptcy amongst lost lawsuits is not the hallmarks of an adequate company. Reply
totally agree. the price is too high for the service … especially Mrs. Diana … she is the worst customer service 😡 Reply
I never get more then 700KBps when I DL anything, but the frontier speed test says I get 3 Mega BITS per second ( Small b not B ). Reply
I wish they would have sales people with literature and show up during the day ,not 8 o’clock at night . Reply
Frontier is the worst service I’ve ever had…. By far. It goes in and out in 3 min increments basically all day. I’ve been calling multiple times a week for over 5 months now and nothing is fixed. It’s been out completely for 3 days and they say they will have someone look at it in 10 days. It’s a joke. I work from home and lost a lot of money because of Frontier. Unfortunately, they have a monopoly in Wv so I can’t go somewhere else. It’s such a stress in my life and they couldn’t care less. Don’t get Frontier if you don’t have to. Reply
Frontier is not honest. I committed to one year of service because I was promised a $200 gift card. The card was delayed in the mail and was expired when it arrived. I was promised by 2 reps that it would be made right. Three weeks later I called back and I am told that I am just out of luck. Meanwhile, I would have cancelled the service sooner but felt that I had to honor my commitment. I guess they don’t feel the same way. Reply
Terrible customer service people. She literally hung up on me. They sent me to collections for unreturned equipment that was returned and admitted I don’t owe anything to them but I’m still in collections for it. Reply
This company is the only choice in my part of the country unless you want satellite and goes out every time it rains. It took a month once to get a relay replaced in the building they meet and take their breaks in. I care for my elderly parents which ment I could go to my home a half mile away because they couldn’t contact me. Oh yes and the insisted I pay for that month. Now today’s problem called to get my home phone turned off since I can use my cell over my internet. They disabled my internet also and insist someone will have to come to the house and reset it. So once again I am at my parents house or should I say parent now for 9 days until it is fixed. I also can’t FaceTime with my family overseas because of the lack of cell coverage. Wow so nice of them going down Monday morning to talk to a technician and see if they will help me out. Doubt it but worth a try. Reply
The only thing frontier is really good at is reliability. It is a stable service. That being said, you can expect to get slightly less than half of what the advertised speed is that you pay for. If you pay for one gig of service. You will slightly less than 500 Mb per second. I paid for a gig of service and never gotten more than 478 Gb per second at any time. I decided to downgrade since I was not getting what I was paying for. After downgrading to 500 Mb service, I get about 200 Mb per second. Also, the customer service is absolutely horrendous. The worst customer service of any company I have ever experienced in my entire life. Do not do business with this company unless you have to. Unfortunately, in my area, the other option is spectrum. I refuse to do business with them. As soon as a faster option is available in my area, I will drop frontier like a bad habit. Reply
Frontier internet sucks they keep raising prices and after you have had them for 7 years and cancel. They charge a disconnect FEE!!! you have to pay them to stop using there internet. Very Low of them I will never go back to them because off that. Bye Bye Frontier 👋 Reply
I’ve been with frontier fiber for about a month. I work from home in the IT field and being connected is crucial to my job. Be had 2 outages before even getting my first bill. I opened a call yesterday (Thursday) when I lost connectivity at 3:07pm. I told them there were frontier trucks on my street and they just told me it’s not an outage in my area and they opened a ticket and they would be there Monday. With me being on call this week and again working from home I asked for them to expedite this consider I’m unable to work. They can’t get here any earlier. So far my experience is when the service is on its very good but I’m an outage event that they cause you’re waiting days to be taken care of. As of right now I would not recommend switching providers unless you have no option or days of downtime is okay for you and your family. Reply
I find frontier a company of trust and good service. I got the service as a backup for spectrum. During our recent storm in FL, I lost service from spectrum for 2 days. Frontier was there all the time. I like to thank Frontier for their great service. Jorge Reply
Frontier’s customer service is a joke. They have failed for 6 months to come bury a temporary line, lost the measurements repeatedly, failed to open follow up tickets, failed every time we have contacted them to ever follow up with us despite promises every single time. They refuse to escalate forever, and when they do, the supervisor just disconnects on you when “we’ve put it in our ticketing system” for the 15th time with no results isn’t an adequate response. They have no capacity to solve problems and just keep adding notes to their ticketing system. At this point we have to choose between running over and destroying the cable to get our propane filled, and having functional 911 service, because their abject incompetence has gone on for literally 6 months of one failure after another. Reply
New customer. Have had three appointments for a tech. Not one appointment was met. Now have an appt. for next week. Have had service for two months and they have still not buried the cable. I drive over it three or four times a day. Service is intermittent. Would cancel, but it would cost over $400.00.!!! Am not a happy camper. Reply
We pay our bill though app company shuts our internet off every month saying we don’t pay you can’t even communicate with the company after hours.. Reply