You gave ATT way too much credit in this review. Since this review I’ve observed and experienced the worst of ATT and currently in a complaint filed with the FCC. I hate to them fail like this and not even be willing to budge on anything to make up for it. Currently looking for a better company if it exist. Reply
You may want to do your research. Fiber is not affected by “usage in your area” like cable is. So that is false. It is dedicated bandwidth from the switches to the external VRAD’s then to the residence ONT’s. I have had AT&T Fiber since it came out and I get symmetrical download and upload speeds consistently. In fact, I normally get speeds a tad faster than I subscribe to. When I had 300 / 300, I was getting 305 to 312 consistently up and down. Now I have the 1Gb service and get 1005 to 1010 up / down. And yes, I know everyone’s experience is different, but to say Fiber is affected by usage in area is not correct. Reply
I DONT KNOW WHERE THIS PERSON GOT THESE PRICES ON AT&T? MY BUNDELED PRICE IS APPROCHING 300.00 DOLLARS A MONTH. AT&T IS RIPPING CUSTOMERS OFF IF THIS IS THEIR PRICES. ATSC 3.0 TECHNOLOGY PROMISES BETTER RECEPTION, SOUND AND PICTURE QUALITY. WHERE IS THE PROGRAMMING? SOUNDS LIKE CHEAP TALK WITH NO PLAN. CONVERTER BOXES ARE OUTRAGEOUSLY HIGH, NEXT GEN TVS ARE VERY EXPENSIVE AND STILL NO SOLUTION FOR MIDDLE CLASS AND RETIREES, LIKE ME. GARBAGE TALK! SATTELITE AND CABLE COMPANIES ARE KILLING CUSTOMERS. GREED RULES. GIVE AMERICAN PUBLIC A BREAK. SERVICE AND PRICES SUCK. Reply
Simple, then look or move somewhere else. I have been jammed, (stuck), with Xfinity for two years now and AT&T fiber is finally available and I can’t wait to switch. Xfinity Cable gives you little HDTV to choose from let alone anything in 4k. AT&T is a public company and has been for eons. Xfinity/Comcast is a private company that only answers to ‘what provides the most profit’. AT&T and DirecTV Streaming allow you to use your own routers, WiFi, and entertainment boxes. You don’t hav etc pay to rent them for as long as you use their services. All the other rip you off with useless boxes Reply
The article is dated 3/1 but needs to be updated. As of Feb the equipment fee is included in the price, since there is no contract there is not ETF, most plans have unlimited data so there is no overage charge, and you state “AT&T’s internet services can be a bit pricey” but I have found, and most other review sites state, that AT&T plans are comparable if not less expensive that other plans. Thank you Reply
I have been extremely disappointed with att service. Our house line was cut while laying fiberoptics . It is an important line and has been out for a month . They are not fixing it but continue to charge for it. I believe I have talked with every customer service rep they have as they have promised service within 24 hours but for the lastonth have delivered nothing. We are not getting any refund for lack of service either because they can’t won t, haven’t fixed the line. I now am believing this was the goal all along to push our neighborhood into fiber and away from land lines. I have been and loyal supporter for over ten years but after r a month of lies and no service we are abandoning all their services. They do not have any managers on duty and are very ready to sell new products but can’t fix old ones. Reply
I switched from 200Mbps Spectrum cable to 1Gbps At&t fiber internet in September 2019. The service was good (although not quite as fast as they claim) during the first few years. There have always been random service disruptions, but it’s getting worse and worse. For the past year or so, the connection intermitantly drops for a few minutes at a time through out the day. Streaming online contents becomes unbearable and it’s absolutely unreliable for people working from home. And everytime I check for service outage on their website, it would say “We didn’t see any outages.” When calling the technical help support, I would get a different story from their automated system and it would tell me I need to talk with a representative. Unfortunately, I could never get through due to the call “high demand.” Reply
This website’s comments are all too typical of ALL the comment sections on almost EVERY SINGLE website I’ve read. EVERYONE is NEVER WRONG about ANYTHING. NO CONSUMER is (even at LEAST PARTIALLY) responsible for any problem, EVER! It’s ALWAYS some company or some other person’s fault. I am SO TIRED of having to wade through COMPLAINT after COMPLAINT after COMPLAINT, when they almost NEVER say WHY they’re complaining (they just use EXTREME language, which they would probably never use in person). But anyway … I just had AT&T Fiber installed, and it went very smoothly! The tech knew his stuff (way to go, Joe R!), and afterwards, we had symmetrical download AND upload speeds, which is why I decided to go with them in the first place. EVERYTHING snaps back more quickly than I can read! For online backups, video calls, and just everyday website usage, having the symmetrical upload/download just seems to make things (even things that aren’t focused on upload) just SNAP. I just switched to AT&T 1000 from Xfinity 1000 (I guess 1000+ now), so I can somewhat readily compare them to each other. Even with the 200 or 300 Mbps faster DOWNLOAD speed with Xfinity, the AT&T just seems faster than the numbers say. I do know that the Xfinity UPLOAD speeds are really sad (30-40 Mbps), compared to AT&T (as fast as 1010 Mbps at the building input). I’m thinking that, since every page interaction also involves UPLOAD, as well as DOWNLOAD, the symmetrical speed is what gives you that SNAP for EVERYTHING! Their router (and installation, and EVERYTHING) was “waived” (FREE, in other words). AND, there’s NO CONTRACT! I really have no idea about what these people are complaining! The prices between Xfinity and AT&T (for1000 Mbps) are identical, and all the ATT&T equipment is “no charge”, as I said, and it’s also CURRENT TECH (WiFi-6, for instance, which is the same as my laptop). I’m not sure what the differences are between 4, 5, 6, …,but since my laptop has WiFi-6 as well, I’m probably getting the best possible WiFi speeds. The iMac that we’ve connected with an Ethernet cable (Cat 8, just for “buffer room”) really SCREAMS on the speed tests, which are >950 Mbps (BOTH upload AND download)!! As I said, the Xfinity NUMBERS say it should be faster (and it IS 1200-1400 Mbps Ethernet DOWNLOAD ONLY), but the UPLOAD speed really does seem to make EVERYTHING SNAP (I can’t think of another word for it ;-)! I probably DO have the advantage (and disadvantage) of living in the S.F. Bay Area, in Silicon Valley, so we have direct competition between pretty much ALL the ISP services. This keeps prices “about the same”, but then housing purchase or rent prices here are “out of sight”. However, I really do NOT think I would want to live anywhere else! The diversity here is also “OUT OF SIGHT”, and we don’t live by people who think it’s OK to support a CRIMINAL (#45). I know I shouldn’t speak politics, but it is relevant to the competition between ISPs (giving low prices), along with some of the bad (but mostly FANTASTIC) qualities of the Bay Area (and CA, having a science-based governor). Reply
I have had fiber since earlier this year and I have been very happy with it. I’d like to find a way to keep my landline number but use it over fiber. Reply