COMCAST has the worst customer service of any internet service I know. I was recently charged $252.52!! when I called to resolve the bill the Rep was very un-knowledgeable and unhelpful. After 1 hour wasted, I had to call back the next day. I got a Rep. who traced back the bogus bill to an ACCIDENTAL OVER-CHARGE due to a credit that was never applied, instead I was charged again!!! She ended up crediting me $110. I paid the balance she told I owed on that day and ended the service. Fast forward 1 month later – today (1/18/20) comcast still has me on record as owing them some $85 plus… In a fruitless attempt to resolve the issue, I kept on the phone for almost 1hour, passed from one billing depart to another, where Reps were not helpful at all, asking me to proove this and proove that even though the mistake was made at their end and all they need to do is credit my account as they noted they would. IT’S VERY FRUSTRATING. Comcast’s confusing price increases and accidental overcharges can be tough to unravel as you jump from one unhelpful representative to the next. aS i WRITE, MY OVER-BILL IS UNRESOLVED AND I HAVE TO CALL COMCAST BACK AFTER WORK. COMCAST is the worst. … stay away from them if you can!!! Reply
I think everyone who has a question with Comcast goes through it. It reminds me of Kmart before they closed. Reply
Horrible horrible horrible service. I have not had cable for four weeks now. Two techs have spent over 4 hours each on two separate occasions and nothing. If you call, the customer service department, starts over (every time) as if there are no notes. I would give them less than one star if possible. Reply
switch, contractor messed up , charged 210 dollars in one month by cbs all access and 60 by your companhy after loosing my cable and internet for a week Reply
URGENT Fraud Case IH214385227 i tried to make a $200 payment on my florida account but your online system took $686.20 and applied it to a closed account that apparently has a final bill due of $216.02 and your representative at the south wadsworth store neglected to return my equipment to your inventory so i called and spoke with alvin on 3/18 who gave me his supervisor jason at 7167728620 who stole another $100 from me for a covid discount on my florida account. On 3/20 i called again and talked to sarah who agreed to refund $470 no later than 3/29 but it remains unrefunded. I called on 3/29 and was told it would take 7 to 10 days so to wait until 3/31 if no refund was there to call 412/011-0627 the dispute department. Now i am being told that number is not a working number. I called customer service and now cannot get beyond your f-ing recorded tape answering service. Reply
2 years ago when i setup my new pc, and comcrap over throttled my speed for some unknown reason. I complained on thier support chat and the issue was fixed. But since that time i regarded them as being a distrusting and unpredictable corporation. Ironically, we are still using thier services. Reply
I strongly disagree with the article… Over the years I’ve had experience with Charter, Charter Spectrum, AT&T, and CenturyLink internet and cable services. I recently signed on with xfinity much to my regret. The whole setup process is overly complicated. Why the hell should I have to reconfigure my system to accommodate xfinity’s requirements? Additionally, as a nApple user, it is near impossible to use Apple TV. Both Apple and Xfinities have pages worth of complaints but no clear solutions. Xfinity does not play well with Apple products. Reply
COMCAST has the worst customer service of any internet service I know. The price structures listed here are stale by months/years. All of the complaints listed above are common. Regardless of how long you have been a customer, there are few if any retention rates. Price gouging during a pandemic. 5G and whole-home mobile systems will soon level the playing field. Talk with your feet and wallet. Cut the cable Reply
Im buying Roku for all the TVs. for a one- time charge of 30 or $40 per TV, and a reasonable small monthly charge, it’s all I ever watch. I’m dumping cable which is costing me hundreds of dollars a month. but they’ve got me by the short hairs because I have to stay with Comcast for my email addresses which all my customers have. Reply
Those rates are for new accounts only. Existing customers looking to cut their bill be losing the TV package do not qualify. Reply
Terrible customer service and will still your money then show no effort to return it! I have my payments on autopay and in October switched to a different card for my payments (in my review card A to card B). I have the basic internet plan that is $20/month after a $10 discount for automatic payments. On Oct 1, they charged me $20 on card A. On Oct 12, they charged me $60 on card B. On Nov 12, they charged me $92.26 on card A. On Dec 5, they charged me $65.43 on card B. For Oct, Nov and Dec, I should have paid a total of $60 for services ($20 for each month). They have charged me four times on two different cards for a total of $237.69, meaning they STOLE $177.69 within 2 months. Between Oct and Dec, I have spent almost 5 hours on the phone to resolve these issues, each time with no help. The last call they told me they would submit a ticket to their finance department but I have heard nothing. Terrible customer service, terrible business, and terrible experience for a service that consistently goes in and out. Reply
I found 5g home internet. $50/mo no contract. Speeds are INCREDIBLE! up to 400Mbs. Currently have Xfinity with cable TV. Speeds advertised is up to 275Mbs. Best I get on average is 60mbs. They charge $170/mo for this. They advertised a 50mbs plan for $19.99 per month, but since I am a good longstanding customer of 18 years, they said they could only do $64/mo at best. I am cutting cutting cord. 5g is going to kill these cable companies and their monopoly. Best part about the 5g service I have is that it is portable! Ahahahahaha. Good luck dragging the cable cord with you. See ya Xfinity, and I wouldn’t want to be ya! Reply
Xfinity/Comcast is very expensive. Yes, they do offer an unlimited data plan but either you have to pay an additional $30/mo. or $25/mo. for their xFi Complete (which also forces you to use one of their modems/router). Every year you will have to call and threaten to leave to try and get a promotional price which is a pain the ass. Forget about bundling because their cable packages are outrageous and include almost $40 in additional fees (Local Broadcast fee and Sports fee). They do not offer any packages without sports…therefore, everyone that does not care about sports is subsidizing everyone else in addition to that horrid sports fee. Reply